Last updated: October 28, 2026
Every AquaLife hot tub, spa and accessory featured on this site is sold and shipped through Amazon.com. When you click through and buy, your order is placed, paid for and delivered through Amazon, and it is covered by Amazon’s return and refund policy for the United States. This page explains how that policy works for AquaLife products and how to start a return.
Return window at a glance
- 30 days from delivery: most items can be returned within 30 days after they are delivered to you.
- Holiday purchases: items bought between November 1 and December 31 can usually be returned until January 31 of the following year.
- Refund method: refunds are issued to your original payment method once Amazon receives and processes your return.
- Where to start: all returns are requested through Your Orders on Amazon.com.
Eligible items and condition
To receive a full refund, the item should be returned:
- unused and in the same condition you received it;
- in its original packaging, with all parts, accessories, manuals and covers included;
- with no damage caused after delivery.
Amazon may reduce the refund or charge a restocking fee if an item is returned used, damaged, or missing parts or packaging. For large items such as hot tubs, we strongly recommend keeping the original packaging until you are sure you are keeping the spa.
Return shipping costs
- Defective, damaged or incorrect items: return shipping is free. Please report the problem as soon as possible and include photos where you can.
- Change of mind: if you no longer want an item that is not defective, return shipping is usually your responsibility or is deducted from your refund. The exact cost is shown on Amazon before you confirm the return.
- Large and heavy items: hot tubs and other freight items may need a scheduled pickup rather than a drop-off. Amazon will give you the return method and any pickup instructions when you request the return.
How to return an item
- Sign in to your Amazon account and open Your Orders.
- Find your AquaLife order and select Return or Replace Items.
- Choose the item and the reason for the return, then select a return or pickup method.
- Pack the item securely in its original packaging and follow the label or pickup instructions.
- Track your return and refund status in Your Orders.
Refunds
Once Amazon receives and checks your return, your refund is issued to your original payment method. Your bank or card issuer may take a few additional business days to show the credit on your statement. If you chose a replacement, the new item is shipped once the return is processed.
Items that cannot be returned
Some items are not eligible for return, such as gift cards, downloadable software, and certain hazardous materials (for example some water-care chemicals). Whether an item can be returned is shown on its Amazon product page and in Your Orders.
Damaged on arrival?
Inspect your delivery when it arrives. If the box or the hot tub is visibly damaged, note it with the carrier if possible, take photos, and request a return or replacement in Your Orders right away so it is handled as a damaged item with free return shipping.
Warranty questions
Returns are different from warranty claims. If your AquaLife hot tub develops a fault after the return window has closed, it may still be covered by the manufacturer’s warranty. Contact us with your order number and a description of the issue and we will help you with the next steps.
Need help?
For questions about a return, a refund or an order, please use our contact page. For full details of Amazon’s current policy, which applies to every order placed on Amazon.com, see Amazon’s Returns & Refunds policy. If Amazon’s policy changes, the version in effect when you placed your order applies.